FAQ & contact.

Frequently asked questions

How do I book a ride with Gruuv?Request a quote on the app, choose the vehicle that fits your group, and confirm your trip details. Our team reviews every booking before it is finalized.What types of vehicles do you offer?Our core fleet includes executive SUVs, premium passenger vans, stretch limousines, party buses, and full-size coaches. Availability varies by date and market.How are your prices calculated?Pricing considers vehicle type, travel time, mileage, pickup window, trip date, planned stops, and any selected amenities. Your confirmed quote shows every included charge.Is gratuity included in the price?Gratuity is not included in the price. A 20% gratuity is customary.Can I make changes to my booking?Yes. You can request changes through the app or contact our support team. We will confirm any effect on vehicle availability or price before updating your ride.What is your cancellation policy?Bookings canceled at least 24 hours before the scheduled pickup receive a full refund. Cancellations made within 24 hours of pickup are subject to a late cancellation fee, which varies by vehicle type.Do you offer airport meet & greet?Yes. Meet-and-greet service and flight monitoring can be added to eligible airport reservations.Are your chauffeurs professionally trained?Yes. Chauffeurs are screened, insured, experienced, and held to clear standards for safety, presentation, and hospitality.

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Your satisfaction is our priority

Professional chauffeurs

Experienced and courteous.

Luxury you can trust

Beautifully maintained vehicles.

On-time, every time

Service you can rely on.

Safety first

Vetted and insured.

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